When the Supplier or MSP is unable to open the job on Bridge or is experiencing delays.
1. If you are using Chrome, please follow the troubleshooting steps below to resolve the slowness issue.
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
2. If using Microsoft Edge, please perform the below troubleshooting.
- Open the Edge browser.
- Select the horizontal three dots in the upper right corner of your browser window
- Click Settings.
- Choose Privacy, search, and services.
- Scroll down to Clear browsing data and find Clear browsing data now.
- Click Choose what to clear.
- A time range will appear, and you can choose a time range from the list.
- Choose Cookies and other site data.
- Click Clear now.
- Now you've deleted cookies and other site data. Keep in mind, this will cause your browser to log out of most of your accounts.
3. If using Safari Browser, please perform the below troubleshooting to Clear the Web Browser Cache.
- Click on the Safari drop-down menu and select Preferences.
- Click the Advanced tab. Select the Show Develop menu in the menu bar checkbox and close the Preferences window.
- Select the Develop drop-down menu. Click Empty Cache.
If the system is still slow or not working as intended after completing all the steps. Please open a ticket detailing exactly what the problem is that you are facing, and we will investigate it further.