Managed Service FAQs

Answers to key questions for Managed Service users, including job management, approvals, workforce oversight, and reporting in BridgeVMS.

• If an agency is deleted from an employer, can the agency users still log in and submit timesheets?
• What happens when an agency is deactivated from Agency Settings?
• A candidate rate has changed. Why can't I edit the rate on the full placement?
• Why haven't the updated rates on a job/order template pulled through to an existing job/order?
• How do I fix an error on a timesheet?
• How do I extend a placement?
• Why can't a job/order be outsourced?
• Why can't an Agency see a job/order I have discussed with them?
• Why is a self bill not generating for the candidate?
• If some candidates will be paid priceworks and others an hourly rate, will I need to create multiple job/order templates?
• How do I create expense types in BridgeVMS?
• Why are some candidate documents only visible on jobs/orders they're submitted to?
• Why is the Allocate Integration Log showing an invalid login credentials error?
• Placement duration limitation
• Access to edit an employer
• Access to edit an agency
• Pay rate is not visible to the MS/Supplier.
• How to / What is placement extension approval?
• How can I cancel some shifts without cancelling the whole job order