Agency FAQs

Answers to Agency-specific questions

• How do I know if a candidate has been accepted to a job/order?
• How do I add documents to a candidate profile?
• Can different priceworks be claimed for different days of the week?
• How to download agency self-bills as an agency user?
• Job/Order not visible to the agency
• How are compliance documents added to a candidate’s profile?
• My candidate isn’t visible against the job/order I want to submit them to.
• Why is my candidate still in “pending compliance” ?
• My charge rate on a placement is wrong, what should I do?